Simple and Quick 1-Minute Survey
Once they receive an invitation, the customers or prospects are directed to a very short online survey, which has been customized to match your companyâ€™s look and feel.
To make life easier, ResponsiveCare™ streamlines all the incoming data so the most important information can be addressed first.
After the survey is completed, negative responses (based on criteria and questions determined by your company) will be sent through a designated alert email, along with all critical data and responses from that customer to your predefined company representative for immediate attention.
In addition, designated company representatives will be made aware of each customer that has received the survey. Special alerts can be set up to indicate that a particular customer has been invited or responded.