Automatic Customer Connection
ResponsiveCare™ jumps into action whenever your company has had contact with a customer, whether it be a service call, sales inquiry or other similar interaction. The information from the call is collected and sent to ResponsiveCare™ in a spreadsheet, including event date, serial number, product name, and any other relevant details.
From this point on, the process is fully automated! As soon as the file is emailed to ResponseCare™, the data is automatically processed and validated to ensure data integrity. Immediately, invitations are sent to the customer or prospect asking for their feedback and participation.
Reach out to your customers and let them know you are listening!